Favour Oheri

Conducted outbound and inbound calls to prospects, engaging them professionally and maintaining a friendly customer experience. Qualified prospects based on campaign requirements and eligibility criteria, handled initial questions and objections, and provided clear, accurate information. Completed live transfers of qualified prospects to the appropriate sales or enrollment representatives. Used CRM tools to document call outcomes, update customer information, and track each prospect’s status throughout the funnel.

Managed inbound and outbound calls for travel booking inquiries, offering sales guidance and resolving customer service concerns. Built rapport with customers by identifying their travel needs and recommending suitable products in line with sales targets. Handled objections and pricing concerns professionally to support retention and repeat business. Coordinated with internal teams to ensure correct booking details and accurate follow-up communication with customers.

Handled inbound and outbound customer contact across phone, email, and chat, resolving service inquiries while maintaining strong customer satisfaction. Conducted outbound outreach to prospective business clients using email and LinkedIn. Logged, tracked, and resolved customer issues using CRM/ticketing tools, ensuring accurate case documentation and timely follow-up. Communicated product and service information clearly to customers, reducing repeat contacts and improving first-contact resolution. Tracked prospect interactions, responses, and follow-up activities using CRM and monitoring tools.