SHANJUSHA KULASEKARAN

Designed end-to-end responsive enterprise healthcare and operational platform experiences across mobile and tablet. Built information architecture, user flows, wireframes, high-fidelity UI, and interactive Figma prototypes to simplify complex workflows. Partnered with stakeholders and developers to refine usability and accessibility, maintain design consistency, and support implementation with component systems and Figma Dev Mode specifications. Created workflow visualizations and enterprise UI enhancements to improve communication clarity and alignment across product and engineering teams.

Designed internal associate tools to streamline support workflows and reduce task completion time by 20%. Conducted usability testing with support agents, identified 6+ major friction points, and iterated end-to-end prototypes that improved support task resolution speed by 20%. Collaborated with 4+ engineers and product managers to align UX direction with product and technical constraints, delivering scalable solutions and improving deployment time by 15%.

Reorganized information and tool hierarchy for customer service platforms, decreasing associate navigation time by 25% and making key workflows easier to understand. Applied UX principles across 3+ web and mobile platforms, improving customer interaction satisfaction scores by 18% through clearer interaction patterns and experience consistency. Created interactive prototypes and implementation-ready design documentation that accelerated stakeholder alignment and reduced revision cycles by 20%.