ND

Nomonde Duma

Available to hire

I’m Nomonde Duma, an operations-focused professional with experience monitoring high-volume transactions, processing batch orders, and handling sensitive data with accuracy and discretion.

About

I’m Nomonde Duma, an operations-focused professional with experience monitoring high-volume transactions, processing batch orders, and handling sensitive data with accuracy and discretion. At Hollywoodbets, I process distributor orders, generate and securely distribute TopUp vouchers, and investigate discrepancies while preparing documentation that supports audit and compliance needs.

I also bring strong stakeholder-facing skills from my time as a Social Media Agent, where I managed campaigns, responded to customer queries, and escalated issues when needed. I’m currently building further knowledge in cybersecurity and cybercrime, and I’d love to use my analytical thinking, careful reporting ability, and communication skills to contribute in a dynamic business or marketing environment.

  • 8 years' experience
  • Joined September 2026

Languages

  • EnglishAdvanced

Industry experience

  • Financial Services
  • Media & Entertainment
  • Government
  • Education
  • Professional Services
  • Other

More experts in Durban, South Africa

Work experience

Value Added Service Administrator · HollywoodbetsJan 2019 – Present · 7 yrs 11 mos

Accept and process batch orders from distributors. Generate TopUp vouchers and distribute them securely using encryption. Monitor transactions to identify discrepancies or irregularities and support investigation needs. Prepare reports for audit and compliance purposes while ensuring sensitive information is handled properly.

Social Media Agent · HollywoodbetsJan 2018 – Jan 2019 · 1 yr 1 mo

Managed social media campaigns and customer interactions across relevant platforms. Monitored and responded to customer queries in a timely manner and escalated issues when necessary to ensure proper follow-up.

Language Practitioner (in-service training) · Ixopo Regional CourtJun 2017 – Jun 2017 · 1 mo

Interpreted and translated legal information while maintaining confidentiality in sensitive cases. Compiled terminology databases to support consistent understanding and use of legal language.

Education

BA in Forensic Science and Technology (in progress) · University of South Africa2023 – 2026
National Diploma in Language Practice (in progress/completed timeframe stated) · Durban University of Technology2015 – 2017

Certifications and awards

Cyber security Fundamentals2026
Higher Certificate in Criminal Justice2021 – 2022

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