Giovanni Leo
I am Giovanni Leo, a PhD candidate in Linguistics with strong experience in data handling, documentation, and international coordination across Ghent University and the University of Salento.
About
I am Giovanni Leo, a PhD candidate in Linguistics with strong experience in data handling, documentation, and international coordination across Ghent University and the University of Salento. My research focuses on the phonetics and prosody of Italian varieties and dialects, and I enjoy turning complex datasets into clear reports and presentations that support scientific collaboration.
Before and alongside my doctoral work, I built customer-facing and organizational skills as a call center operator and supported teaching as a university and language assistant. I combine reliable attention to detail with advanced digital literacy, using tools like R and Python (and phonetic annotation software such as Praat/ELAN) to manage records, analyze data, and prepare accurate academic and professional materials.
- 7 years' experience
- Joined September 2026
Languages
- ItalianFluent
- EnglishFluent
- GermanAdvanced
- Spanish; CastilianIntermediate
- FrenchBeginner
Industry experience
- Education
- Professional Services
- Government
- Telecommunications
- Other
Work experience· 5 roles
Developed and organized online German learning materials in an international academic environment. Supported remote teaching activities by creating and structuring learning resources for students and coordinating content in a multicultural setting.
Handled incoming telephone communication with customers by providing information and assistance according to established procedures and service standards. Recorded and updated customer information using computerized systems in a fast-paced environment, ensuring accuracy and professionalism while managing requests efficiently.
Provided telephone assistance and handled customer enquiries professionally while following operational procedures. Developed communication and problem-solving skills in customer service settings and maintained accurate handling of enquiries in a structured, procedure-driven workflow.
Education
Certifications and awards
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