Tarik Khan

Provided frontline customer service to residents via telephone, face to face, and digital channels, handling high volumes of enquiries across areas such as council tax, parking permits, garden waste subscriptions, housing repairs, homelessness, licensing, and community safety. Supported elderly and digitally excluded residents by guiding them through online services, and handled sensitive, complex cases with empathy, professionalism, and discretion while identifying appropriate next steps. Maintained a contact database for advisors and served as a super user/key contact for key systems, delivering 1-2-1 training when needed.

Managed day-to-day post-production operations across Avid Media Composer and Adobe Premiere Pro, including media ingest, exports, and delivery of assets using AAF and EDL workflows to required technical specifications. Worked across diverse camera formats, codecs, and high-resolution media including 4K, RAW, and DCP workflows. Edited fast-paced short-form social content (9:16 stories/reels and 1:1 grid formats), created director reels and commercial pitch edits, and prepared presentations for global VICE Media meetings incorporating stakeholder feedback. Coordinated multiple projects under tight deadlines while maintaining organised media archives in the company cloud system. Also supported DIT responsibilities on location music video productions, managing on-set media for artists.

Reconciled payments made into the company using Xero and supported credit control by chasing overdue invoices and reminders. Created purchase orders for customer deliveries, produced end-of-week and end-of-month stock reports in Excel, and generated monthly sales and ad hoc reports using the DEAR system. Liaised with external business partners for logistics, managed petty cash and banking cheques, and maintained up-to-date customer information.