Nikhil Pawar

I’m Nikhil Pawar, an Application Support Engineer with 2+ years of experience delivering L1/L2 production support for high-availability e-commerce platforms. I handle incident triage, root cause analysis, and SQL-based production validation, and I rely on strong Linux log diagnostics to isolate issues quickly and restore services with minimal disruption.

I also support critical flows like order management and payment gateway transactions, monitor application health using tools like Grafana and Dynatrace, and oversee batch/end-of-day processing to prevent downstream reconciliation problems. Working in line with ITIL practices through ServiceNow, I coordinate cross-team war rooms when needed and ensure post-release checks are completed—while aiming to grow into DevOps/SRE through deeper monitoring and production deployment ownership.