Rumana Hussain

Lead management of a complex portfolio of residential and mixed-use developments, providing strategic oversight for operational excellence, regulatory compliance, and long-term asset value protection for freeholders, RTM companies, and RMC clients. Manage and mentor a team of block managers, act as senior escalation point for clients and leaseholders, and provide technical guidance on complex leasehold matters. Lead Section 20 major works programmes from consultation through delivery, including tender oversight, contractor negotiations, governance, and financial controls. Ensure building safety and portfolio compliance covering fire safety and building safety obligations (e.g., FRA, EICR, Legionella, asbestos, lifts, fire doors), plus financial governance for service charge budgets and reserve planning. Oversee contractor performance and governance, manage complex disputes and service charge issues, and drive process improvements and executive reporting to support board decision-making

Oversee residential and commercial leaseholders and freeholders, ensuring smooth relationship management and operational efficiency. Conduct regular audits across 19 developments for fire safety, health and safety, and HSE compliance, managing programmes for FRA, EICR, Legionella, asbestos, lifts, electric gates, and fire doors. Provide expert legislative guidance and support Section 20 major works projects, including budgeting, contractor coordination, and completion of planned works. Undertake quarterly site visits, monitor maintenance activities, manage budgets and funds, and produce detailed stakeholder reports using Excel and systems such as Fixflo, CML, and Inventory Base. Handle leaseholder and stakeholder complaints promptly while maintaining quality assurance documentation and GDPR-compliant records.

Manage contractor and supplier relationships and procurement processes to support efficient service delivery. Lead major works and Section 20 compliance workstreams including tenders, evaluating bids, and negotiating contracts. Ensure lease and legal compliance across property operations and coordinate maintenance and repair work using raised orders (P2P) and completion sign-offs through Qube. Prepare and issue service charge budgets and year-end accounts, monitor expenditure, run budget meetings and AGMs, and ensure strong financial oversight. Use Power BI for reporting and insights, manage emergencies through daily building checks, and support resident engagement and social committees using Salesforce. Maintain GDPR compliance, support property sales assistance, and deliver onboarding and training for new hires, including weekly support for a team of development managers through calls and system rollouts.