Katarína Červenáková

Owned implementation strategy for a 25-person delivery organisation supporting 50+ active clients across 10+ European markets, while personally managing ~30 client projects from kickoff to go-live. Owned escalation and KPI/OKR governance (time-to-launch, backlog health, integration quality, forecast accuracy) for high-risk implementations, reporting delivery performance to C-suite leadership and co-founders. Cut onboarding time from 30+ days to as little as 3 by shifting to an agentic AI, human-in-the-loop delivery model using Claude and n8n to automate KPI/OKR reporting and cross-system workflows (Zendesk, HubSpot, JIRA), removing ~4–6 hours/week of manual reporting. Reduced billing and revenue leakage to ~5% through tighter delivery-to-revenue governance and go-live handovers with Sales. Led people management including hiring, onboarding, mentoring, performance management, and workforce planning while maintaining delivery continuity across the client portfolio.

Led a team of four integration specialists across 15+ concurrent projects, managing resourcing, project health, and on-time delivery. Oversaw implementations for 48 clients (including Škoda, Solfinity, Lottusse) across search, recommendations, and analytics; tracked delivery risk and escalated issues across the portfolio. Co-led process and billing optimisation initiatives that improved delivery forecasting and revenue-collection efficiency. Partnered with Support, CSM, and Sales to align cross-functional dependencies and streamline delivery communication.

Owned end-to-end delivery of up to 30 concurrent SaaS/e-commerce implementations (typically 2–5 weeks each), from discovery and planning through technical integration, QA/UAT, and go-live. Managed scope, timelines, risks, issues, dependencies, and change requests across engagements, proactively resolving blockers and coordinating QA and client acceptance before go-live. Served as the primary client-facing contact, leading kick-offs, weekly status meetings, and go-live planning across a portfolio of 77 onboarded clients. Coordinated technical delivery across Integrators, Solution Engineers, Front-End Developers, and QA for Search, Recommendations, and Analytics implementations on Shopify, Magento 2, Shopware 6, WooCommerce, and PrestaShop. Led resource planning and prioritisation for six Integrators plus supporting technical resources across a high-volume project portfolio.