Faya Olorogun

Manage cross-functional technology initiatives from planning through delivery by coordinating stakeholders, requirements, timelines, risks, and project deliverables. Serve as a primary contact for business stakeholders by leading meetings, documenting decisions, and maintaining follow-up actions. Facilitate workshops to identify process gaps and unresolved requirements, reducing manual processing workloads by 60%. Create structured documentation such as process flows, journey maps, reports, and implementation materials using Visio and Microsoft Office. Analyze operational data to develop KPI reporting that supports leadership decisions and flags delivery risks, while partnering with technical teams to resolve issues and maintain delivery momentum.

Led multiple initiatives by coordinating stakeholders, priorities, timelines, and delivery activities across business and technical teams. Ran Agile ceremonies, supported backlog refinement, and facilitated prioritization discussions, improving sprint velocity by 25%. Developed requirements artifacts including user stories and acceptance criteria, and maintained delivery documentation in Azure DevOps. Supported stakeholder alignment through presentations and status reporting, resolving issues and tracking risks, dependencies, and action items to support successful delivery. Improved customer response processes by 30% via workflow optimization and AI-enabled solution initiatives.

Analyzed business processes and supported workflow improvements that reduced operational costs by 15%. Gathered requirements from stakeholders and translated business needs into documented processes, specifications, and implementation guidance. Supported system rollouts through quality reviews, UAT coordination, defect tracking, and feedback management. Designed customer self-service workflows to reduce call center volume by 35% and increase digital adoption by 20%. Produced training materials and operational documentation to support adoption and effective operational handover.