JF

Julia Frühauf

Available to hire

I’m a multilingual client success and key account professional (native German and Danish, fluent English) with strong B2B experience across DACH, the Nordics, and the UK.

About

I’m a multilingual client success and key account professional (native German and Danish, fluent English) with strong B2B experience across DACH, the Nordics, and the UK. I enjoy being the primary point of contact for key stakeholders, turning operational and technical challenges into stable account outcomes while keeping clients aligned on timelines, compliance, and next steps.

In my roles, I combine structured account health tracking with a hands-on, consultative approach to improve retention and product adoption. I also actively gather customer feedback to strengthen internal product engagement, and I support regional growth by localizing materials into German and Danish—so teams and clients can communicate clearly and move forward confidently.

  • 5 years' experience
  • Joined September 2026

Languages

  • GermanFluent
  • DanishFluent
  • EnglishFluent
  • FrenchAdvanced
  • ItalianBeginner

Industry experience

  • Software & Internet
  • Professional Services
  • Computers & Electronics

More experts

Work experience

Key Account Manager and Route Certification Assistant · JEDSYOct 2024 – Present · 2 yrs 2 mos

Served as the primary point of contact for key accounts, building long-term relationships and delivering strategic client guidance. Resolved operational and technical blockers to maintain client satisfaction, account stability, and regulatory/compliance readiness. Monitored account health metrics, provided timeline updates to external stakeholders, and managed client escalations. Collected customer feedback internally to improve product engagement and strengthen service delivery.

Sales and Operations Team Lead · THE POINT CONov 2021 – Sep 2024 · 2 yrs 11 mos

Led delivery across DACH, Nordic, and UK accounts in AI, CX, predictive maintenance, and IoT. Conducted weekly performance reviews to report key metrics, refine strategy, and identify growth and retention opportunities. Used a consultative approach to improve product adoption, engagement, and client retention. Tracked utilization trends in Salesforce/HubSpot to optimize campaign performance. Localized SaaS and AI materials into German, Danish, and English to drive regional adoption.

Education

Master’s degree (International Business Communication, Cand.ling.merc) · Aarhus Universitet2019 – 2021
Bachelor’s degree (International Business Communication in English & French) · Aarhus Universitet2016 – 2019

Hire Julia Frühauf today

Post a job and invite Julia, or contact them directly. No hidden commission.

Post a job