I’m Hassan Ridwan, a content and AI search optimization professional who combines SEO fundamentals with an analytical, test-and-adjust mindset. I’ve built and published a self-directed portfolio focused on search intent, clear structuring (including FAQs), and strategies that improve both reader experience and search visibility, including work that earned organic backlinks through community platforms. My background spans laboratory quality control and customer service with Salesforce CRM, which sharpened my ability to document results accurately, identify patterns in data, and stay consistent under pressure. Whether writing, optimizing, or supporting users through multi-channel communication, I focus on clarity, accuracy, and measurable performance—supported by practical experience and a growing body of published content.…

Hassan Ridwan

I’m Hassan Ridwan, a content and AI search optimization professional who combines SEO fundamentals with an analytical, test-and-adjust mindset. I’ve built and published a self-directed portfolio focused on search intent, clear structuring (including FAQs), and strategies that improve both reader experience and search visibility, including work that earned organic backlinks through community platforms. My background spans laboratory quality control and customer service with Salesforce CRM, which sharpened my ability to document results accurately, identify patterns in data, and stay consistent under pressure. Whether writing, optimizing, or supporting users through multi-channel communication, I focus on clarity, accuracy, and measurable performance—supported by practical experience and a growing body of published content.…

Available to hire

I’m Hassan Ridwan, a content and AI search optimization professional who combines SEO fundamentals with an analytical, test-and-adjust mindset. I’ve built and published a self-directed portfolio focused on search intent, clear structuring (including FAQs), and strategies that improve both reader experience and search visibility, including work that earned organic backlinks through community platforms.

My background spans laboratory quality control and customer service with Salesforce CRM, which sharpened my ability to document results accurately, identify patterns in data, and stay consistent under pressure. Whether writing, optimizing, or supporting users through multi-channel communication, I focus on clarity, accuracy, and measurable performance—supported by practical experience and a growing body of published content.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate

Language

English
Advanced

Work Experience

Data Labeling Analyst (Simulation) at Forage Academy
August 1, 2026 - Present
Classified customer support messages for intent, sentiment, and presence of personally identifiable information using a consistent labeling schema. Reviewed ambiguous edge cases and wrote rationales to support final label decisions. Checked labeling quality from other analysts, flagged inconsistencies, and suggested an improvement to the team’s labeling guidelines.
Science Tutor at A&T Schools
June 1, 2025 - June 30, 2026
Taught general science to a class of 20 primary school students and taught Biology and Chemistry to 15 secondary students. Used diagrams and charts to support practical learning, ran exams, and supervised practical sessions in line with the school curriculum. Tracked individual student progress and provided extra support where needed.
Customer Service Representative (Remote) at Williams-Sonoma
September 1, 2024 - April 30, 2025
Resolved an average of 40 customer inquiries daily across phone, chat, and email. Logged all interactions in Salesforce CRM and escalated complex cases to the appropriate internal team. Adjusted communication style based on the customer and issue, building trust through clear, empathetic, solutions-focused support.
Intern — Quality Control Laboratory at Comfort Vegetable Oil
January 1, 2023 - August 31, 2023
Tested 10 to 15 vegetable oil samples per production day using FFA, moisture, peroxide value, color, and titration methods. Documented results accurately to confirm compliance with health, safety, and regulatory standards. Trained under senior lab staff, then mentored incoming interns on running FFA, PV, and moisture tests, ensuring standard procedures and reliable reporting.

Education

B.Sc Chemistry at Lagos State University
January 11, 2030 - January 1, 2024
WAEC at Rising Field College
January 11, 2030 - January 1, 2017
B.Sc Chemistry at Lagos State University
January 1, 2020 - January 1, 2024
WAEC at Rising Field College
January 1, 2017 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Consumer Goods, Computers & Electronics, Manufacturing