Hassan Ridwan
I’m Hassan Ridwan, a content and AI search optimization professional who combines SEO fundamentals with an analytical, test-and-adjust mindset.
About
I’m Hassan Ridwan, a content and AI search optimization professional who combines SEO fundamentals with an analytical, test-and-adjust mindset. I’ve built and published a self-directed portfolio focused on search intent, clear structuring (including FAQs), and strategies that improve both reader experience and search visibility, including work that earned organic backlinks through community platforms.
My background spans laboratory quality control and customer service with Salesforce CRM, which sharpened my ability to document results accurately, identify patterns in data, and stay consistent under pressure. Whether writing, optimizing, or supporting users through multi-channel communication, I focus on clarity, accuracy, and measurable performance—supported by practical experience and a growing body of published content.
- 2 years' experience
- Joined September 2026
Languages
- EnglishAdvanced
Industry experience
- Education
- Professional Services
- Consumer Goods
- Computers & Electronics
- Manufacturing
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Work experience· 4 roles
Classified customer support messages for intent, sentiment, and presence of personally identifiable information using a consistent labeling schema. Reviewed ambiguous edge cases and wrote rationales to support final label decisions. Checked labeling quality from other analysts, flagged inconsistencies, and suggested an improvement to the team’s labeling guidelines.
Taught general science to a class of 20 primary school students and taught Biology and Chemistry to 15 secondary students. Used diagrams and charts to support practical learning, ran exams, and supervised practical sessions in line with the school curriculum. Tracked individual student progress and provided extra support where needed.
Resolved an average of 40 customer inquiries daily across phone, chat, and email. Logged all interactions in Salesforce CRM and escalated complex cases to the appropriate internal team. Adjusted communication style based on the customer and issue, building trust through clear, empathetic, solutions-focused support.
Education
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