Available to hire
I’m Melissa Navarro, a Senior UX/UI and Product Designer with 9+ years of experience creating user-centered experiences across complex B2B SaaS, B2C platforms, and mobile apps. I specialize in turning messy, high-stakes workflows into clear, intuitive product journeys—balancing user needs, business goals, accessibility, and technical constraints.
I enjoy leading end-to-end design from discovery and usability testing to interaction design, prototypes, and design system evolution. From metering data management in energy to AI-assisted features in large-scale healthcare software, I bring empathy, analytical thinking, and a strong product vision to help teams deliver measurable improvements and meaningful user impact.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Spanish; Castilian
Fluent
Work Experience
Senior Product Designer at Vector Technology Solutions Ltd (VTS)
January 1, 2026 - PresentLead UX for the MDMs Diverge platform, a complex metering data management solution used by Data Services Administrators across New Zealand and Australia. Design workflows for meter data review and management, consumption information, data streams, ICP records, retailer data sharing, ad hoc processes, and exception handling, supporting diverse operational and regulatory use cases. Create user experiences that simplify sophisticated workflows for complex SaaS. Maintain and evolve the design system for scalability and consistency across products. Produce high-quality designs and interactive prototypes in Figma and collaborate with Product and Engineering teams to deliver user-centered outcomes. Plan and analyze usability testing, surveys, and product metrics to guide design decisions; explore new tools and AI-assisted workflows to improve efficiency and collaboration.
Senior Product Designer at IDEXX LABS / Ezyvet
May 1, 2023 - January 1, 2026Currently leading the project of AI-Assisted Notes, the first and only AI-powered feature at ezyVet, designed for a global user base with launch planned to over 110,000 users worldwide. Collaborate with designers, stakeholders, and development teams using Agile methodology. Participate in DesignOps and ResearchOps teams to create guidelines, tools, processes, and ways of working. Contribute to the design system team by developing new components and versions tailored for mobile and desktop platforms, implemented in React.
Senior UX Designer at Snow Software
November 1, 2021 - January 1, 2023Focused on UX design for a SaaS platform (SAM) on Atlas Platform. Conducted discovery research and created use cases, wireframes, UI designs, UX workflows, and led usability testing. Worked closely with UX researchers, development teams, and stakeholders to translate findings into usable and effective product experiences.
UX Designer (Contractor) at Globant
November 1, 2019 - September 1, 2021Worked as a contractor for multiple clients: Finning, 2K Games, and Itaú Bank. Delivered internal platform design for international mining clients, including flow design, navigable prototypes, content mapping, flow charts, usability testing, and prioritization across user and business needs. Designed a Salesforce platform to track invoices, contracts, deadlines, notifications, red flags, and databases to improve executive performance, including product/user research, content mapping, workshops, and workflow design/prototyping. Designed various flows for a new Itaú Bank mobile app working with business and development teams, keeping a focus on creating memorable experiences that drive business outcomes. Contributed to iOS, Android, and desktop payment flow design and onboarding UX.
UX Designer at Globant
November 1, 2019 - September 30, 2021Worked as a contractor for multiple clients, supporting internal platform and mobile app UX efforts. Finning (remote for Canada): helped design internal platform experiences through flow design, navigable prototypes, content mapping, usability testing, and prioritization of user and business needs. 2K Games (remote for USA): contributed to a Salesforce platform to track invoices, contracts, deadlines, notifications, and red flags, focusing on improving executive performance via product/user research, content mapping, workshops, and flow design/prototyping. Itaú Bank Chile: designed UX flows for a new mobile app, collaborating with business and development teams while ensuring memorable client experiences and support for key payment/onboarding journeys across iOS, Angular, and Android contexts.
UX Design Consultant at 2 Brains
December 1, 2017 - November 1, 2019Provided UX design support for Banco de Chile, including user research, wireframes, wire flows, and usability testing. Led co-creation sessions with product owners and development teams to align on needs, outcomes, and deliverables for banking product experiences.
UX Consultant at 2 Brains
December 1, 2017 - November 1, 2019Provided UX design for Banco de Chile banking products. Conducted user research, created wireframes, user flows, and usability testing plans. Led co-creation sessions with product owners and development teams to define and validate product direction.
Digital Designer at Grupo Dial
May 1, 2017 - December 1, 2017Designed a mobile application for Dune Radio, including UX/UI design and usability testing to support user-friendly interaction patterns.
UX/UI Designer + Art Director (Freelance)
March 1, 2014 - April 1, 2017Created concept art, illustrations, and branding for multiple animation projects. Worked remotely for clients in South Korea, delivering visual concepts and art direction to support creative development.
UX/UI Designer + Art Director (Freelance) at Freelance
March 1, 2014 - April 1, 2017Created concepts, illustrations, and branding for animation projects. Worked remotely with clients in South Korea, covering art direction and visual design deliverables.
Interactive Art Director at Proyección de Ideas
May 1, 2012 - February 1, 2014Designed touch-screen interfaces and interactive casual games. Produced concept art and storyboards and served as art director for interactive experiences.
Education
Diploma in Service Design at Pontifical Catholic University of Chile
January 1, 2018 - January 1, 2018Diploma in Information Architecture & UX at Universidad Central, Chile
January 1, 2017 - January 1, 2017Bachelor's in Graphic Design at Universidad Mayor, Chile
January 1, 2004 - January 1, 2009Diploma in Service Design at Pontifical Catholic University of Chile
January 1, 2018 - January 1, 2018Diploma in Information Architecture & UX at Universidad Central, Chile
January 1, 2017 - January 1, 2017Bachelor's in Graphic Design at Universidad Mayor, Chile
January 1, 2004 - January 1, 2009Qualifications
UX metrics and ROI (Nielsen Norman Group)
November 1, 2024 - September 25, 2026Storytelling for influence (IDEO U)
November 1, 2021 - September 25, 2026WAI0.1x: Introduction to Web Accessibility (W3Cx / edX.org)
April 1, 2021 - September 25, 2026Scrum Foundation Professional Certificate (SFPC) (Certiprof)
June 1, 2020 - September 25, 2026Certification UX (Nielsen Norman Group)
October 1, 2019 - September 25, 2026UX metrics and ROI, Nielsen Norman Group
November 1, 2024 - September 25, 2026Storytelling for influence - IDEO U
November 1, 2021 - September 25, 2026WAI0.1x: Introduction to Web Accessibility
April 1, 2021 - September 25, 2026Scrum Foundation Professional Certificate (SFPC) - Certiprof
June 1, 2020 - September 25, 2026Certification UX Nielsen Norman Group (Analytics and User Experience, Being a UX Leader, Design Tradeoffs and UX Frameworks, Facilitating UX Workshops, Lean UX and Agile)
October 1, 2019 - September 25, 2026Industry Experience
Financial Services, Gaming, Media & Entertainment, Software & Internet, Energy & Utilities, Education, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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