Priya Yadav

Secured 100+ regulatory project approvals aligned with US residential standards through Eplans and HNL portals, maintaining 100% documentation accuracy and audit compliance across an active pipeline. Coordinated cross-functional delivery using sprint planning and daily standups for QA reviewers, design engineers, and US clients, preventing scope creep and timeline slippage across 5+ concurrent projects. Automated project tracking and reporting in Airtable with Slack real-time alerts, reducing status-update turnaround time by 30% and improving blocker visibility for early escalation. Owned risk identification, dependency management, and task assignment across projects; escalated critical blockers to project leadership and key stakeholders to ensure timely resolution and team delivery predictability.

Served as primary point of contact for onboarding IT course learners, managing the full lifecycle including onboarding, LMS support, refund processing, feedback resolution, and ticket resolution across email, chat, WhatsApp, and phone. Resolved 95% of inquiries without escalation and increased enrollment conversion by 15% through a direct feedback loop and a customer advocacy program.

Managed a portfolio of 500+ IT course learners and resolved 20+ support tickets daily with average turnaround under 6 hours. Produced weekly reports and improved first-contact resolution and customer retention by addressing root causes. Delivered structured onboarding and live knowledge training sessions to new team members, gathered post-training feedback, and incorporated improvements into LMS workflows to support course credibility and completion rates.