Abraham W Giraldo

Manage existing client relationships and provide guidance toward new purchases. Develop product and sales expertise to advise clients on offerings, optional packages, and current technologies. Customize delivery so clients understand operational features, and follow up daily on sales leads from multiple sources. Train or support other staff in client service delivery and work to build long-lasting customer relationships through consistent communication and expectation management.

Organized, confirmed, processed, and conducted guest check-ins/check-outs and managed room reservations, requests, changes, and cancellations. Secured payments, verified and adjusted billing, activated and filed room keys, and processed guest requests and messages. Ran daily reports/logs, completed cashier and closing reports, and handled wake-up call requests. Counted and secured the bank at shift start and end, processed multiple payment types and vouchers, and notified loss prevention/security regarding theft reports. Identified and explained room features, provided directions and information about amenities, resolved outstanding issues from prior days, and printed contingency lists for emergency readiness.

Delivered high-touch guest experiences focused on local recommendations and VIP requests. Managed guest needs with a service-first approach, coordinating personalized support to ensure a positive experience for priority guests.