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I’m a UI and UX designer focused on creating clear, user-centered digital products, design systems, and high-fidelity experiences. I work comfortably across user research, information architecture, interaction design, prototyping, usability testing, and visual design, using Figma and other design tools to turn insights into practical product solutions. My experience spans fintech, healthcare, SaaS, government, and nonprofit projects, giving me a broad perspective on designing for different users and organizational needs. I also bring a strong background in research, process improvement, and stakeholder collaboration. Through interviews, workshops, competitive evaluations, service blueprints, and qualitative analysis, I help teams understand user needs and make informed design and product decisions. With previous experience in financial auditing and project coordination, I’m organized, analytical, and comfortable communicating recommendations that support both user outcomes and strategic goals.…I’m a UI and UX designer focused on creating clear, user-centered digital products, design systems, and high-fidelity experiences. I work comfortably across user research, information architecture, interaction design, prototyping, usability testing, and visual design, using Figma and other design tools to turn insights into practical product solutions. My experience spans fintech, healthcare, SaaS, government, and nonprofit projects, giving me a broad perspective on designing for different users and organizational needs. I also bring a strong background in research, process improvement, and stakeholder collaboration. Through interviews, workshops, competitive evaluations, service blueprints, and qualitative analysis, I help teams understand user needs and make informed design and product decisions. With previous experience in financial auditing and project coordination, I’m organized, analytical, and comfortable communicating recommendations that support both user outcomes and strategic goals.

Swati Nigam

UX Designer, UI Designer, Product Designer, +2

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I’m a UI and UX designer focused on creating clear, user-centered digital products, design systems, and high-fidelity experiences. I work comfortably across user research, information architecture, interaction design, prototyping, usability testing, and visual design, using Figma and other design tools to turn insights into practical product solutions. My experience spans fintech, healthcare, SaaS, government, and nonprofit projects, giving me a broad perspective on designing for different users and organizational needs. I also bring a strong background in research, process improvement, and stakeholder collaboration. Through interviews, workshops, competitive evaluations, service blueprints, and qualitative analysis, I help teams understand user needs and make informed design and product decisions. With previous experience in financial auditing and project coordination, I’m organized, analytical, and comfortable communicating recommendations that support both user outcomes and strategic goals.…I’m a UI and UX designer focused on creating clear, user-centered digital products, design systems, and high-fidelity experiences. I work comfortably across user research, information architecture, interaction design, prototyping, usability testing, and visual design, using Figma and other design tools to turn insights into practical product solutions. My experience spans fintech, healthcare, SaaS, government, and nonprofit projects, giving me a broad perspective on designing for different users and organizational needs. I also bring a strong background in research, process improvement, and stakeholder collaboration. Through interviews, workshops, competitive evaluations, service blueprints, and qualitative analysis, I help teams understand user needs and make informed design and product decisions. With previous experience in financial auditing and project coordination, I’m organized, analytical, and comfortable communicating recommendations that support both user outcomes and strategic goals.

Available to hire

I’m a UI and UX designer focused on creating clear, user-centered digital products, design systems, and high-fidelity experiences. I work comfortably across user research, information architecture, interaction design, prototyping, usability testing, and visual design, using Figma and other design tools to turn insights into practical product solutions. My experience spans fintech, healthcare, SaaS, government, and nonprofit projects, giving me a broad perspective on designing for different users and organizational needs.

I also bring a strong background in research, process improvement, and stakeholder collaboration. Through interviews, workshops, competitive evaluations, service blueprints, and qualitative analysis, I help teams understand user needs and make informed design and product decisions. With previous experience in financial auditing and project coordination, I’m organized, analytical, and comfortable communicating recommendations that support both user outcomes and strategic goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Design Consultant at Settleup Payment Solutions

June 1, 2025 - Present

Conducted 15+ generative and evaluative interviews and observations to identify usability barriers and inform user-centered product decisions. Analyzed qualitative and quantitative insights into structured documentation, supported user-needs prioritization and roadmap planning, and completed competitive evaluations across pricing, onboarding, reporting, and hardware capabilities. Designed study dashboards and improved data workflows and insight visibility through accessible platforms.

Research Officer (Co-op) at Transport Canada

January 1, 2025 - April 1, 2025

Facilitated 30+ stakeholder interviews and service research workshops across aviation and security services. Developed three large-scale process maps and service blueprints in Miro to identify workflow inefficiencies and clarify operational dependencies. Consolidated qualitative findings into insight reports and recommendations for leadership, while managing research schedules, workshop logistics, and activities involving more than 15 stakeholders.

UX/UI Designer at Crackle Design

January 1, 2022 - February 1, 2023

Conducted user research for SaaS, healthcare, and finance products through interviews, competitive analysis, and information architecture exercises. Created more than 50 wireframes, high-fidelity interfaces, interactive prototypes, and scalable design systems in Figma. Identified usability defects before development, reducing post-launch interface revisions by 30%, and conducted usability testing to evaluate task completion and support iterative product design.

Senior Auditor at Ernst & Young

October 1, 2015 - January 1, 2021

Conducted financial audits and compliance assessments for more than 100 global clients, using analytics platforms to identify risks, strengthen controls, and support regulatory compliance. Developed process maps and documentation to identify workflow inefficiencies and reduce compliance risks. Mentored junior staff on audit methodologies and data analytics tools, facilitated training for more than 10 team members, and reviewed user interactions to identify experience challenges.