Kristen Sanutelli

Serve as a Surgical Consultant and Social Media Manager for a busy plastic surgery practice, managing patient consultations, surgery scheduling, treatment coordination, and pre- and post-operative education. Develop and manage digital marketing strategies, create engaging social content, and analyze campaign performance to increase patient engagement, brand awareness, and practice growth. Maintain exceptional patient relationships through personalized service while coordinating with surgeons and staff to support a seamless experience from consultation through recovery.

Analyzed social media and digital marketing performance to identify trends, optimize engagement, and drive business growth. Developed strategic marketing content across multiple social platforms, increasing customer engagement, brand awareness, online presence, website traffic, and customer retention. Responded promptly and professionally to online inquiries and comments, and maintained expert proficiency with digital marketing platforms. Coordinated surgical patient workflows including consultation planning, scheduling, procedure preparation, and treatment plan documentation; educated patients on procedures and reviewed medical histories to ensure accurate communication with surgeons while overseeing office operations such as scheduling, records management, and payment collection.

Supervised a team of 100 pharmacy employees, providing leadership, coaching, and performance development. Generated and reviewed incident reports, employee disciplinary actions, and corrective action plans to reduce future risk. Developed and implemented leadership training programs that supported promotions and increased employee responsibility. Oversaw daily shipping and receiving for 10,000+ packages per day while maintaining accuracy, efficiency, and compliance, and created/ enforced organizational processes to improve workflow and service quality.