TS

Thomas Short

Available to hire

I’m a Prince2 Practitioner-certified Project and Programme Manager with a background that started on the frontline of technical support and grew into national service leadership and client-facing delivery.

About

I’m a Prince2 Practitioner-certified Project and Programme Manager with a background that started on the frontline of technical support and grew into national service leadership and client-facing delivery. I’ve led OT Security Operations Centre (SOC) migrations and Identity & Access Management (IDAM) transformations for public sector clients, combining hybrid Agile/Waterfall delivery with disciplined phase-gate governance, artefact sign-off, and smooth BAU handover.

Across multiple organisations, I’ve also built programme governance from scratch (including RAID, reporting, and sales-to-delivery handover), supported multi-deal post-acquisition integration, and managed procurement, compliance, and vetting. Most recently, I’ve led integration and central operations work across subsidiaries at Qodea, while also acting as Programme Manager for the build of an agentic SOC—bringing structured delivery, stakeholder management, and emerging technology focus together in one end-to-end approach.

  • 10 years' experience
  • Joined September 2026

Industry experience

  • Government
  • Professional Services
  • Telecommunications
  • Computers & Electronics

Work experience· 8 roles

Head of Central Operations (Group) · QodeaSep 2025 – Present · 1 yr 3 mos

Led integration of acquisitions (Tiqqe and Beyond) into group knowledge base management, travel and expense platforms, and office management. Established governance, tracking, and reporting structures across multiple subsidiaries with Senior Leadership Team partnership and some Board-level exposure. Managed project and procurement for opening new offices in two countries through to launch. Acted as Programme Manager for the build of an agentic Security Operations Centre (SOC), alongside delivery of a range of internal projects.

Head of Operations · tmc3 LimitedJun 2025 – Sep 2025 · 4 mos

Delivered client-facing OT SOC migration and Identity & Access Management (IDAM) transformation projects for public sector customers using hybrid Agile/Waterfall delivery. Managed daily stand-ups and weekly client/internal calls with monthly phased reviews, artefact sign-off, formal BAU handover, and completion sign-off, delivering on time and within budget. Ran internal projects with blended Agile ceremonies and structured phase-gate governance. Led post-acquisition integration into Qodea centralised services (HR platforms, PSA tool, and invoicing) and designed sales-to-delivery handover governance. Managed vetting office functions, built Confluence knowledge base, created procurement process and supplier registers with due diligence, authored bid operations content, and supported ISO/Cyber Essentials certification ownership.

Operations Manager · TMC3Aug 2023 – May 2025 · 1 yr 10 mos

Managed day-to-day operations and supported strategic alignment through rapid expansion. Drove operational improvements supporting revenue growth from £1m to £4.3m and doubling headcount.

Service Analyst · NHS Digital / NHS EnglandMar 2022 – Aug 2023 · 1 yr 6 mos
Business Technical Support Manager · KCOM / NasstarJan 2020 – Mar 2022 · 2 yrs 3 mos
Customer Experience People Manager · KCOM / NasstarJan 2017 – Jan 2020 · 3 yrs 1 mo
Technical Support Analyst · KCOM / NasstarSep 2016 – Present · 10 yrs 3 mos
Technical Support Team Lead · KCOM / NasstarSep 2016 – Aug 2017 · 1 yr

Certifications and awards· 8

Prince2 Practitioner2030 – 2026
ITIL Foundation v32030 – 2026
Ongoing AI Certifications — Google, AWS, Microsoft2030 – 2026
ISO 27001 (owned certification programme)2030 – 2026

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