I’m Paulo Henrique dos Santos Ramos, a friendly and reliable professional recently arrived in Australia, ready to build a new chapter in a hardworking team. I bring a broad background across customer support, quality assurance, education, construction assistance, and food service—along with the discipline and calm focus I developed as a Brazilian Jiu-Jitsu black belt and instructor. In my QA Analyst role, I tested features and updates, investigated customer issues, and worked with internal teams to resolve problems efficiently while maintaining strong attention to detail. I also enjoy working directly with people, whether through teaching jiu-jitsu or providing clear support to customers, and I’m known for being punctual, adaptable, and quick to learn in new environments.…

PAULO HENRIQUE DOS SANTOS RAMOS

I’m Paulo Henrique dos Santos Ramos, a friendly and reliable professional recently arrived in Australia, ready to build a new chapter in a hardworking team. I bring a broad background across customer support, quality assurance, education, construction assistance, and food service—along with the discipline and calm focus I developed as a Brazilian Jiu-Jitsu black belt and instructor. In my QA Analyst role, I tested features and updates, investigated customer issues, and worked with internal teams to resolve problems efficiently while maintaining strong attention to detail. I also enjoy working directly with people, whether through teaching jiu-jitsu or providing clear support to customers, and I’m known for being punctual, adaptable, and quick to learn in new environments.…

Available to hire

I’m Paulo Henrique dos Santos Ramos, a friendly and reliable professional recently arrived in Australia, ready to build a new chapter in a hardworking team. I bring a broad background across customer support, quality assurance, education, construction assistance, and food service—along with the discipline and calm focus I developed as a Brazilian Jiu-Jitsu black belt and instructor.

In my QA Analyst role, I tested features and updates, investigated customer issues, and worked with internal teams to resolve problems efficiently while maintaining strong attention to detail. I also enjoy working directly with people, whether through teaching jiu-jitsu or providing clear support to customers, and I’m known for being punctual, adaptable, and quick to learn in new environments.

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Language

Portuguese
Fluent
English
Intermediate

Work Experience

Customer Support at Brazil
January 1, 2026 - Present
Assisted customers by understanding their needs and providing clear, professional solutions. Handled multiple requests while maintaining attention to detail and a strong focus on customer satisfaction.
Customer Support
January 1, 2026 - January 1, 2026
Assisted customers by understanding their needs and providing clear, professional solutions. Handled multiple requests while maintaining attention to detail and a strong focus on customer satisfaction.
QA Analyst at Clint
January 1, 2024 - January 1, 2026
Tested new features, system updates, and integrations in a fast-paced technology environment. Investigated customer issues, identified root causes, and worked with internal teams to find practical solutions. Communicated clearly with customers and colleagues to resolve problems efficiently while maintaining strong attention to detail and organisation.
Jiu-Jitsu Teacher at Brazil
January 1, 2018 - January 1, 2024
Taught Brazilian jiu-jitsu while working with people daily, building strong communication, patience, and interpersonal skills. Organized classes, managed different needs, and maintained a positive and respectful environment. Developed leadership and the ability to stay calm and effective under pressure.
Jiu-Jitsu Teacher
January 1, 2018 - January 1, 2024
Taught Brazilian Jiu-Jitsu from 2018 to 2024, working closely with students daily. Organised classes, supported different needs, and maintained a positive, respectful training environment. Built strong communication, patience, leadership, responsibility, and the ability to stay calm and effective under pressure.

Education

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Qualifications

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Industry Experience

Education, Retail, Consumer Goods, Software & Internet, Real Estate & Construction, Other, Computers & Electronics