Lina Buenconsejo Uy
I’m Lina Buenconsejo Uy, an accounting professional with hands-on experience in customer accounts, collections, and month-end reporting.
About
I’m Lina Buenconsejo Uy, an accounting professional with hands-on experience in customer accounts, collections, and month-end reporting. I’ve worked with payments processing, statement of accounts, supplier and utility billing, inventory checks, and preparing financial information to support business decisions. I also manage credit and collection processes and help teams handle overdue accounts and account approvals.
In addition to accounting, I’ve supported Airbnb rental operations by handling guest inquiries and bookings, coordinating maintenance and repairs, managing housekeeping before and after stays, and ensuring smooth arrival and departure processes. I respond to guest concerns professionally to protect satisfaction and improve the guest experience through feedback and follow-through.
- 17 years' experience
- Joined September 2026
Industry experience
- Financial Services
- Professional Services
- Real Estate & Construction
- Travel & Hospitality
More experts in Malabon, Philippines
Work experience
Handled guest inquiries, booking confirmations, and continuous communication before, during, and after stays. Coordinated regular maintenance and repairs to keep the property in top condition. Managed housekeeping before and after each stay, including key exchanges and walkthroughs of the property during arrival and departure. Monitored and responded to guest reviews and addressed complaints promptly and professionally to ensure satisfaction and mitigate negative reviews.
Supervised the credit and collection team, approved customer sales on credit, and attended meetings with customers regarding long-overdue accounts. Approved write-offs for accounts lacking required documents (e.g., lost documents). Set up monthly team meetings for Manila and branches, identified customers with long overdue balances for small claims (legal), and ran monthly financial statements.
Oversaw customer accounts by collecting payments and posting incoming payments from checks and online deposits. Prepared and emailed statements of accounts (SOA) to customers and handled bills payment for suppliers, credit cards, rentals, and utilities. Conducted quarterly inventory checks, performed monthly warehouse stock counts, and ordered fast-moving items with low stock on hand.
Education
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