Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Mukul Gupta. I’m a customer service and operations professional with hands-on experience supporting international customers through chat and email, especially in aviation and customer care environments. I enjoy solving customer issues end-to-end while keeping service quality consistent and measurable. I also have experience with operational reporting and revenue-focused analysis, including route performance monitoring, demand forecasting, and competitor fare review. I’m comfortable coordinating with internal teams to resolve escalations quickly, maintaining strong customer satisfaction, and meeting productivity targets.…Hi, I’m Mukul Gupta. I’m a customer service and operations professional with hands-on experience supporting international customers through chat and email, especially in aviation and customer care environments. I enjoy solving customer issues end-to-end while keeping service quality consistent and measurable. I also have experience with operational reporting and revenue-focused analysis, including route performance monitoring, demand forecasting, and competitor fare review. I’m comfortable coordinating with internal teams to resolve escalations quickly, maintaining strong customer satisfaction, and meeting productivity targets.

Mukul Gupta





Hi, I’m Mukul Gupta. I’m a customer service and operations professional with hands-on experience supporting international customers through chat and email, especially in aviation and customer care environments. I enjoy solving customer issues end-to-end while keeping service quality consistent and measurable. I also have experience with operational reporting and revenue-focused analysis, including route performance monitoring, demand forecasting, and competitor fare review. I’m comfortable coordinating with internal teams to resolve escalations quickly, maintaining strong customer satisfaction, and meeting productivity targets.…Hi, I’m Mukul Gupta. I’m a customer service and operations professional with hands-on experience supporting international customers through chat and email, especially in aviation and customer care environments. I enjoy solving customer issues end-to-end while keeping service quality consistent and measurable. I also have experience with operational reporting and revenue-focused analysis, including route performance monitoring, demand forecasting, and competitor fare review. I’m comfortable coordinating with internal teams to resolve escalations quickly, maintaining strong customer satisfaction, and meeting productivity targets.

Available to hire

Hi, I’m Mukul Gupta. I’m a customer service and operations professional with hands-on experience supporting international customers through chat and email, especially in aviation and customer care environments. I enjoy solving customer issues end-to-end while keeping service quality consistent and measurable.

I also have experience with operational reporting and revenue-focused analysis, including route performance monitoring, demand forecasting, and competitor fare review. I’m comfortable coordinating with internal teams to resolve escalations quickly, maintaining strong customer satisfaction, and meeting productivity targets.

Skills

CRM

Microsoft Excel

Experience Level

CRM

Expert

Microsoft Excel

Expert

Work Experience

Sr. Representative Operations at Concentrix India Pvt Ltd

May 1, 2024 - November 1, 2024

Handled customer queries through chat and email for Dyson Japan customers. Provided troubleshooting, warranty, and service support while maintaining 95%+ CSAT and achieving AHT targets. Coordinated with internal teams for timely issue resolution and managed approximately 40–50 customer interactions daily.

Group Desk Executive at Air India Express

January 1, 2024 - February 13, 2025

Monitored route performance and revenue trends. Conducted demand forecasting and performed fare analysis, including reviewing competitor pricing. Prepared reports to support operational planning and performance tracking.