Ankita Sangram Nalawade

Led service design research and ecosystem mapping for a community food initiative, connecting 15+ local producers with commercial kitchen operations. Conducted stakeholder interviews, co-design workshops, and service blueprinting to identify collaboration, sustainability, and operational efficiency opportunities. Facilitated cross-functional alignment and translated insights into a scalable service model presented to industry stakeholders; selected Top 3 for the Plexal Collaborative Project Showcase 2025.

Support front-of-house operations across major UK stadium and arena events (Wembley, Arsenal, Tottenham, The O2, Charlton, West Ham), working directly with kiosk hardware and till systems during high-volume periods. Recognized three times as a best-performing employee by proactively supporting colleagues during peak periods and reducing customer queue times.

Owned UX/UI design end to end across 5+ enterprise products in insurance, manufacturing, logistics, and sales, delivering journeys, wireframes, and prototypes for 5,000+ users. Designed a multi-role Sales & Lead Management ecosystem (lead generation, dealer engagement, approvals, reporting) that reduced approval turnaround time by 35% and improved KPI compliance. Redesigned an insurance operations platform to reduce process complexity and improve onboarding efficiency by 30%. Built and maintained a shared design system and pattern library, enabling other designers to build directly from components and reducing manual design checking by 60%. Applied WCAG 2.2 AA accessibility principles through audits and pre-launch issue detection, partnering with Product Managers, BAs, Developers, and QA in Agile delivery.