Ngo Thanh Tung

Support more than 50 Shopify merchants monthly through live chat by troubleshooting storefronts, landing pages, app configuration, custom features, tracking, and third-party integrations. Investigate theme and app behavior with HTML, CSS, JavaScript, browser DevTools, network requests, and technical documentation. Reproduce and document bugs, perform feature and regression testing, collaborate with Product and Engineering teams, gather merchant feedback, and use AI-assisted tools for technical research and documentation.

Supported hundreds of Shopify merchants through live chat across apps, themes, storefront configurations, and integrations. Maintained more than 90% ticket resolution within 24 hours while handling a high volume of technical requests. Reproduced and analyzed complex issues, used HTML, CSS, and JavaScript for troubleshooting, assisted with app configuration and storefront customization, documented bugs, collaborated with Product teams, and participated in feature testing and release validation.

Analyzed customer requirements and translated business needs into practical technical solution recommendations. Researched and evaluated enterprise products, supported technical consulting and solution implementation, collaborated with Product, Technology, and Deployment teams, gathered customer feedback, and gained hands-on exposure to web application architecture and system integration through deployment projects.