Fahad Ali Hashmi
I’m Fahad Ali Hashmi, a detail-oriented Computer Operator and Video Editor with an ongoing Computer Science background.
About
I’m Fahad Ali Hashmi, a detail-oriented Computer Operator and Video Editor with an ongoing Computer Science background. I focus on producing clean, engaging video content by editing raw footage into polished work—using trimming, transitions, color correction, audio syncing, and text/subtitle overlays—while keeping projects organized for smooth delivery.
In addition to video post-production, I’ve built experience in data entry and record keeping, preparing documents and presentations with Microsoft Office, and handling administrative tasks like file management and basic system operations. I also have customer support and call-center experience, where I learned to respond professionally, track issues accurately, and deliver reliable results under time targets.
- 4 years' experience
- Joined September 2026
Languages
- EnglishIntermediate
- UrduFluent
- Panjabi, PunjabiAdvanced
Industry experience
- Computers & Electronics
- Media & Entertainment
- Education
- Professional Services
Work experience
Handled real-time customer queries via live chat with prompt, professional responses. Resolved complaints and escalated complex issues to senior staff to maintain customer satisfaction. Logged and tracked support tickets accurately using CRM tools for follow-up and resolution. Met response-time and quality targets while managing multiple chat sessions simultaneously.
Edit and assemble raw footage into polished videos for social media, promotional and personal-brand content. Perform cutting, trimming, transitions, colour correction, audio syncing, and add text/subtitle overlays. Incorporate music, sound effects, and motion graphics to strengthen storytelling and viewer engagement. Organise project files, footage libraries, and exports to meet client deadlines and platform formats. Apply client feedback through revisions while maintaining consistent quality and style.
Managed high volumes of inbound calls for inquiries, complaints, and service requests. Conducted outbound follow-up calls to verify satisfaction and promote available services. Entered call data and customer information into the system with high accuracy. Maintained a positive, professional tone and achieved strong satisfaction scores.
Education
Certifications and awards
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