Laurens Esteban

Managed an executive inbox and calendar, prioritizing ~40 emails/day and drafting timely responses with follow-ups. Coordinated 2+ weekly meetings by creating agendas, documenting action items, and tracking completion to ensure accountability. Identified operational inefficiencies and implemented automation systems that reduced manual workload by ~40 hours. Built and optimized GoHighLevel CRM structures (custom objects, workflows, tagging), tracked KPIs, generated reports, and maintained operational documentation. Managed tasks and deadlines in Asana and supported marketing operations with campaign coordination and reporting, collaborating cross-functionally with sales, marketing, and operations.

Supervised on-site operations managing a team of ~10 workers, coordinating schedules, resources, and task execution to meet deadlines and budgets. Ensured compliance with safety and quality standards. Resolved operational issues to maintain workflow continuity and steady project progress.

Provided high-volume email and chat customer support using Zendesk for US-based clients. Resolved customer inquiries efficiently while maintaining quality standards and responsiveness in a fast-paced environment.