Senior Program Manager | Senior Manager – Program & Product Leadership at 108 Ideaspace Inc.

Own end-to-end strategy and delivery across the client portfolio, leading technical delivery across Salesforce CRM, WordPress, APIs, integrations, middleware, and data platforms. Act as Product Owner by translating business objectives into product vision, roadmaps, epics, user stories, and prioritized backlogs. Lead cross-functional teams spanning Engineering, Salesforce, WordPress, QA, BA, Architecture, Data, and Consulting; mentor project managers and technical leads. Own RAID (risks, assumptions, issues, dependencies), manage critical-path mitigation, and rebaseline delivery plans using defined KPIs and release-readiness gates. Handle workforce planning, hiring, onboarding, and succession planning while running Agile ceremonies. Own program budgets and forecasting with executive reporting, support proposals/SOWs, and manage senior client relationships and escalations.

Senior Manager – Program & Product Leadership at 108 Ideaspace Inc.

Lead strategy and delivery across the full client portfolio, owning program financials such as budgets, utilization, revenue, forecasting, variance/profitability analysis, and cost management across concurrent engagements. Drive technical delivery for Salesforce CRM, WordPress, APIs, integrations, middleware, and data platforms from discovery through hypercare. Serve as Product Owner to translate business objectives into product vision, roadmaps, epics, user stories, and prioritized backlogs. Direct cross-functional teams including Engineering, Salesforce, WordPress, QA, BA, Architecture, Data, and Consulting; mentor project managers and technical leads. Own RAID (risks, assumptions, issues, dependencies), manage critical-path mitigation, rebaseline plans, and define delivery KPIs, dashboards, and release-readiness gates. Lead workforce planning, hiring, onboarding, and succession planning; run Agile ceremonies and build governance frameworks with executive reporting and client escalat

Program & Technical Lead at 108 Ideaspace Inc.

Delivered full-cycle program ownership across Salesforce CRM and related digital platforms, coordinating discovery through requirements, development, QA/UAT, deployment, and hypercare. Worked with cross-functional stakeholders and engineering teams to plan releases, manage dependencies, and ensure delivery quality. Supported governance through RAID tracking, risk mitigation, and executive reporting; contributed to program budgeting, resource planning, and client communication to enable successful delivery outcomes.

Assistant Operations Manager at GlobalLogic

Owned end-to-end service delivery and site operations, managing staffing, workflow planning, and performance for a large-scale operations organization. Drove KPI-based performance management and operational risk mitigation by translating stakeholder requirements into execution plans. Partnered with cross-functional teams to ensure operational delivery quality, manage performance drivers, and improve service outcomes.

Sr. Team Lead at GlobalLogic

Guided teams through conceptualizing, storyboarding, and implementing initiatives with direct impact on business KPIs. Used data analysis to inform decisions and drive execution. Supported delivery planning and team performance while translating business objectives into actionable workstreams.

Team Leader at GlobalLogic

Led 25–30 individual contributors, owning performance management, staffing, and development. Managed individual development plans, coaching, and progression toward career goals, while coordinating delivery execution and continuous improvement initiatives.

Customer Service Team Lead at WNS

Led customer service operations and escalations for North American healthcare and insurance accounts. Applied process improvement to raise service delivery and CSAT. Managed day-to-day team performance and escalations, ensuring quality customer outcomes and operational effectiveness.