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I’m Timothy Makoye, an ICT in Business professional with a strong foundation in information and communication technology, business administration, and organizational management. I enjoy turning everyday business and IT challenges into practical solutions through help desk support, troubleshooting, and support for business information systems. Through hands-on roles at Ecobank Tanzania and Airtel Tanzania, I gained experience managing IT tickets, assisting with software installation and updates, troubleshooting network and hardware issues, and supporting users in fast-paced environments. I’m especially motivated by digital transformation and data-driven decision-making, and I work with a clear focus on collaboration, reliable service delivery, and continuous learning.…I’m Timothy Makoye, an ICT in Business professional with a strong foundation in information and communication technology, business administration, and organizational management. I enjoy turning everyday business and IT challenges into practical solutions through help desk support, troubleshooting, and support for business information systems. Through hands-on roles at Ecobank Tanzania and Airtel Tanzania, I gained experience managing IT tickets, assisting with software installation and updates, troubleshooting network and hardware issues, and supporting users in fast-paced environments. I’m especially motivated by digital transformation and data-driven decision-making, and I work with a clear focus on collaboration, reliable service delivery, and continuous learning.

Timotheo Mpandachalo

Sound Technician, Web Developer, Project Manager, +5

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I’m Timothy Makoye, an ICT in Business professional with a strong foundation in information and communication technology, business administration, and organizational management. I enjoy turning everyday business and IT challenges into practical solutions through help desk support, troubleshooting, and support for business information systems. Through hands-on roles at Ecobank Tanzania and Airtel Tanzania, I gained experience managing IT tickets, assisting with software installation and updates, troubleshooting network and hardware issues, and supporting users in fast-paced environments. I’m especially motivated by digital transformation and data-driven decision-making, and I work with a clear focus on collaboration, reliable service delivery, and continuous learning.…I’m Timothy Makoye, an ICT in Business professional with a strong foundation in information and communication technology, business administration, and organizational management. I enjoy turning everyday business and IT challenges into practical solutions through help desk support, troubleshooting, and support for business information systems. Through hands-on roles at Ecobank Tanzania and Airtel Tanzania, I gained experience managing IT tickets, assisting with software installation and updates, troubleshooting network and hardware issues, and supporting users in fast-paced environments. I’m especially motivated by digital transformation and data-driven decision-making, and I work with a clear focus on collaboration, reliable service delivery, and continuous learning.

Available to hire

I’m Timothy Makoye, an ICT in Business professional with a strong foundation in information and communication technology, business administration, and organizational management. I enjoy turning everyday business and IT challenges into practical solutions through help desk support, troubleshooting, and support for business information systems.

Through hands-on roles at Ecobank Tanzania and Airtel Tanzania, I gained experience managing IT tickets, assisting with software installation and updates, troubleshooting network and hardware issues, and supporting users in fast-paced environments. I’m especially motivated by digital transformation and data-driven decision-making, and I work with a clear focus on collaboration, reliable service delivery, and continuous learning.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Swahili

Fluent

French

Beginner

Work Experience

IT Support / Help Desk Trainee at Ecobank Tanzania

July 1, 2025 - September 30, 2025

Provided first-level IT support by receiving, documenting, tracking, and resolving technical support requests via the help desk. Logged and managed IT tickets, followed up with users, and escalated complex issues to the appropriate IT personnel. Assisted with software installation, configuration, updates, and troubleshooting to ensure users had required applications and systems. Supported network configuration and troubleshooting, including user connectivity and access-related problems. Helped with printer installation, configuration, troubleshooting, and maintenance to ensure reliable printing services across the organization. Diagnosed common hardware and software issues and provided user support according to established IT procedures, while maintaining communication with affected users until resolution.

IT Practical Trainee at Airtel Tanzania

July 1, 2024 - September 30, 2024

Supported day-to-day IT operations by providing technical assistance to users in resolving basic hardware, software, and system-related issues. Helped troubleshoot computers and network connectivity problems to support uninterrupted business operations. Assisted with software installation, configuration, and maintenance for organizational computers and IT equipment. Contributed to user support activities by diagnosing technical issues and assisting with appropriate solutions under guidance from IT personnel. Followed organizational IT procedures and security practices when handling systems, devices, and user-related technical issues.