JM

JAYMEL MORA N DA NTE

Available to hire

I’m a creative and resourceful social media marketing manager and customer support specialist with hands-on experience supporting forex and trading-focused brands.

About

I’m a creative and resourceful social media marketing manager and customer support specialist with hands-on experience supporting forex and trading-focused brands. I build brand presence through content strategy, digital engagement, and campaigns designed to turn clicks into conversions using a structured 4C framework.

I enjoy working at the intersection of communication and user experience—creating content calendars, producing short-form reels, managing page performance, and responding to customer inquiries professionally and timely. With experience in community engagement, lead handling, and social media advertising, I’m passionate about helping trading brands grow while keeping audiences engaged and supported.

  • 5 years' experience
  • Joined September 2026

Industry experience

  • Media & Entertainment
  • Education
  • Computers & Electronics
  • Financial Services
  • Other
  • Retail
  • Software & Internet

Work experience· 5 roles

Social Media Manager · Forex Panda.netJan 2025 – May 2025 · 5 mos

Supported customer messaging through Facebook and Instagram business pages. Qualified leads by filtering potential investors from general inquiries. Built message sequencing to increase engagement and improve response rates. Provided onboarding assistance for bot users who needed help with setup. Planned and executed a 20-day content calendar, produced and managed short-form video content using CapCut, managed Facebook advertising campaigns and paid promotions, and monitored performance metrics to recommend improvements for reach, engagement, and conversion.

Social Media Manager · ForexPanda.netJan 2025 – May 2025 · 5 mos

Managed business messaging and customer inquiries via Facebook and Instagram business pages. Qualified leads by filtering potential investors from casual inquiries and improved response rates using structured messaging sequences. Created and executed a 20-day content calendar to boost online engagement, produced short-form reels/videos, and managed all video editing tasks using CapCut. Ran Facebook advertising campaigns and handled paid promotions. Integrated wholesome and trend-based memes for organic reach and audience growth, maintained page insights and post-performance reviews, and scheduled content through Business Suite. Monitored performance metrics and provided recommendations to improve reach, engagement, and conversion rate.

Social Media ManagerSep 2024 – Nov 2024 · 3 mos

Managed Facebook and Instagram business pages, including direct customer messaging and lead qualification by filtering potential investors. Created structured messaging sequences to improve engagement and response rates. Developed and executed a 20-day content calendar to boost online engagement, produced and managed short-form videos/reels with CapCut, and handled Facebook advertising campaigns and paid promotions. Integrated trending and meme-based content for organic reach and maintained page insights, performance reviews, and scheduling via Business Suite.

Customer Support Agent · Midas AI BotFeb 2023 – Jun 2023 · 5 mos
Social Media ManagerJan 2014 – Jan 2019 · 5 yrs 1 mo

Education

Bachelor's degree in Electrical Engineering Technology · Surigao State College of Technology2016 – 2019
Bachelor's degree in Electrical Engineering Technology · Surigao State College of Technology2016 – 2019
Social Media Manager (undergrad/ongoing coursework) · Yon der in Siargao2014 – 2019

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