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user1816115

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I’m a service-focused professional and student-success oriented support professional with experience handling student and client communication through chat/email, resolving inquiries efficiently, and maintaining a…

About

I’m a service-focused professional and student-success oriented support professional with experience handling student and client communication through chat/email, resolving inquiries efficiently, and maintaining a high-quality experience in remote environments. I enjoy building strong relationships, following up on leads, and guiding learners through their next steps to help them achieve their goals.

  • 2 years' experience
  • Joined September 2026

Industry experience

  • Education
  • Retail
  • Travel & Hospitality
  • Non-Profit Organization
  • Professional Services

Work experience· 10 roles

Freelancer (Travel Support - A S Apick et / Dreamport) · Dreamport (A sapick et)Jun 2026 – Present · 6 mos

Assisted international customers with flight bookings and itinerary-related queries. Resolved customer requests through chat and email while maintaining service quality and coordinating with internal teams to ensure smooth travel support.

Freelancer (Flight Booking & Travel Support) · Dreamport (Aspatkett)Jun 2026 – Present · 6 mos

Assisted international customers with flight bookings and itinerary-related queries. Resolved customer inquiries through chat and email while maintaining service quality. Coordinated with internal teams to ensure smooth travel support and accurate handling of booking requests.

BDA (Student Leads) · NxtWave (NIAT University Program)Apr 2026 – Jun 2026 · 3 mos

Worked with student leads and course guidance by conducting follow-ups and supporting learners through their course journey. Maintained effective communication with students and supported smooth progression from inquiry to guidance.

BDA (NxtWave Program) · NxtWave (NIAT University Program)Apr 2026 – Jun 2026 · 3 mos
BDA Intern (Student Leads) · NxtWave (NIAT University Program)Mar 2026 – Apr 2026 · 2 mos
BDA Intern (NxtWave Program) · NxtWave (NIAT University Program)Mar 2026 – Apr 2026 · 2 mos
Freelancer (Academic Support) · Livingston ResearchOct 2025 – Mar 2026 · 6 mos
Freelancer (Academic Support via Chat/Email) · Livingston ResearchOct 2025 – Mar 2026 · 6 mos

Education

Bachelor of Commerce (Taxation) · GO VT. M. L. B. P. G. COLLEGE2018 – 2021
Bachelor of Commerce (Taxation) · GO VT. M. L. B. P. G. COLLEGE2018 – 2021

Certifications and awards· 14

Retail Service Associate certification (Retail Service Associates)2018 – 2026
Email Etiquette – TCS iON2020 – 2026
Telephonic Etiquette – Certified by TCS iON2020 – 2026
Content Marketing Certified (HubSpot Academy)2025 – 2026

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