MAXWEL OTIENO

Prepared emails, memos, official letters, and operational reports and documents. Gathered and organized information to support management follow-up, and collected, checked, cleaned, and organized datasets including payment-related information. Reviewed documents to identify missing, inconsistent, or unclear details and followed up for clarification. Maintained accurate records and handled confidential taxpayer information with discretion. Supported senior managers with document preparation, information gathering, task follow-up, and meeting coordination (schedules, reminders, and logistics). Coordinated with officers across departments to complete assignments on time and supported taxpayer education through communication to different audiences.

Prepare, edit, proofread, and format professional documents, reports, letters, and other written materials. Conduct online research to gather information for assignments, then organize findings into clear, structured documents. Review documents for grammar, clarity, consistency, accuracy, and formatting; communicate with clients to understand requirements and provide updates; and manage multiple assignments by prioritizing deadlines and urgent requests. Maintain organized digital records for easy retrieval and handle client information with professionalism and confidentiality. Use Microsoft Office, Google Workspace, PDF tools, and AI productivity tools to support research, writing, editing, and administration.

Assisted community-based teaching and learning activities by supporting learners, teachers, volunteers, and community members. Helped with language and learning activities, organized learning resources, activities, schedules, and education programs, and supported community mobilization to improve participation. Worked effectively with people from different backgrounds using clear communication and teamwork.