Samuel Edward Quansah

Trained medical staff (doctors and administrators) across over 30 hospitals on the Besacare appointment booking platform and doctors’ mobile application. Conducted follow-ups and usage audits to improve appointment booking outcomes and worked with hospital administrators to enhance departmental workflows for stronger platform adoption. Collaborated weekly with developers to refine features based on user feedback and regulatory requirements. Supported pharmacy engagement for a new product, increasing biweekly purchases by 10% through improved process flow, and provided timely user support to resolve inquiries professionally.

Reviewed medical device product registration dossiers to ensure compliance with local and international standards including ISO 13485 and EU MDR. Maintained and updated the national medical device registry and internal QMS, and participated in regulatory inspections, including for devices in hospital settings. Drafted and reviewed SOPs, guidelines, and best practices for device registration and post-market surveillance. Assessed and processed adverse event reports and product quality complaints to support ongoing safety and compliance.

Gained hands-on experience in medical device circuit design, simulation, and troubleshooting. Studied device operational cycles and error resolution strategies, and learned PCB design and embedded programming using tools such as Arduino, Atmel Studio, Eagle, and Proteus.