Haliyah Mustapha

Planned, shot, edited, and produced promotional short-form and long-form videos for social media campaigns. Collaborated with the marketing team to translate campaign concepts into brand-aligned visual content. Used advanced post-production techniques including color correction, audio enhancement, motion graphics, transitions, and visual effects to improve content quality. Organized video assets and managed editing workflows to deliver timely outputs. Monitored performance and audience engagement metrics to suggest creative improvements and strengthen online brand visibility.

Provided front-line customer support across phone calls, WhatsApp, email, and in-person interactions. Processed customer orders accurately while coordinating with operations and logistics for smooth, timely fulfillment. Resolved complaints with professionalism and empathy, escalating complex cases when required. Maintained customer and order records and gathered feedback to support continuous service improvements and better customer outcomes.

Delivered personalized academic support by creating lesson plans and revision materials tailored to students’ learning needs. Simplified complex concepts through one-on-one coaching and examination preparation. Monitored academic progress and provided ongoing guidance in a supportive learning environment that encouraged participation, confidence, and improvement.