Shanay Holden
I’m Shanay Holden, a customer-service focused leader with two decades of experience supporting teams and serving clients with professionalism and care.
About
I’m Shanay Holden, a customer-service focused leader with two decades of experience supporting teams and serving clients with professionalism and care. I’m especially interested in roles where I can communicate clearly, solve problems calmly, and keep service consistent—whether that’s behind a bar, on a retail floor, or assisting customers with product and service needs.
As a full-time parent and caretaker of a special needs child, I’m highly self-motivated and dependable, with a strong track record of scheduling, inventory control, merchandising, and conflict resolution. I also bring experience preparing events and promotional content through social media, while maintaining confidentiality and attention to detail in high-trust environments.
- 16 years' experience
- Joined October 2026
Skills· 4
Industry experience
- Retail
- Healthcare
- Media & Entertainment
- Transportation & Logistics
- Professional Services
- Gaming
- Travel & Hospitality
Work experience· 6 roles
Prepared and served food and beverages; managed bar staff scheduling; coordinated events and entertainment; mediated and resolved conflicts/issues; controlled inventory; promoted the venue via social media and marketing.
Assisted clients with cosmetic and fragrance inquiries and sales; researched and maintained product knowledge across cosmetics and skin care; prepared and executed store displays; supported inventory management; promoted through social media and marketing.
Assisted with funeral services and independent client removal/transport; prepared cemetery grounds for upcoming services; supported cremations; completed legal government documents and assisted with service contracts; created memorial cards and slideshows; maintained a pristine, professional, confidential environment for the funeral home and vehicles.
Certifications and awards· 8
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