Petra Bockle
I am a friendly and adaptable customer service, communications, and sales development professional based in Nairobi, Kenya.
About
I am a friendly and adaptable customer service, communications, and sales development professional based in Nairobi, Kenya. With more than 10 years of experience, I enjoy connecting with people, managing client communication, coordinating projects, and handling sensitive conversations with empathy and professionalism. My recent remote outreach work involved structured cold calling across North America, engaging senior decision-makers, presenting ESG and sustainability solutions, qualifying prospects, and maintaining accurate CRM-style reports.
I also bring experience in community outreach, mental-health awareness, youth programs, social media communication, scheduling, and administrative support. I am a confident communicator with strong active-listening and rapport-building skills, and I work well in fast-paced, remote, and people-focused environments. I am passionate about using communication to support organizations, build meaningful relationships, and create positive community impact.
- 9 years' experience
- Joined October 2026
Skills· 12
Languages
- EnglishAdvanced
Industry experience
- Professional Services
- Non-Profit Organization
- Energy & Utilities
- Media & Entertainment
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Work experience
Conducted structured outbound CSR and ESG calls across the United States and Canada. Completed 136 calls, engaged 15 live prospects including senior executives and procurement directors, presented value propositions related to ESG, carbon offsets, and corporate sustainability, and secured a warm lead at Emburse. Managed challenging conversations professionally, directed prospects to relevant resources, and created accurate CRM-style reports documenting call outcomes and metrics.
Managed email communication, client inquiries, scheduling, logistics, and documentation for creative, humanitarian, and community-based projects. Produced public-facing messages, social media updates, and professional announcements. Strengthened verbal communication through media interviews, recording sessions, and public speaking, while supporting outreach and administrative coordination.
Managed email communication, client inquiries, scheduling, logistics, and documentation for creative, humanitarian, and community-based projects. Produced public-facing messages, social media updates, and professional announcements. Developed strong verbal communication through media interviews, recording sessions, public speaking, and community engagement.
Certifications and awards
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