Divyansh Ghai

Delivered exceptional customer support by managing client communication, resolving issues and complaints, and improving customer satisfaction through timely follow-ups. Coordinated account and CRM workflows, including customer onboarding, retention activities, and performance reporting. Worked cross-functionally to address customer concerns, ensure accurate service documentation, and maintain operational efficiency while balancing multiple priorities.

Delivered exceptional customer support by managing client relationships, onboarding, and end-to-end issue resolution. Handled complaints, ensured timely service resolution, and supported customer retention through proactive communication and follow-ups. Coordinated across functions for account and client communication, maintained service documentation, and tracked performance through reporting. Used email and chat support channels while resolving queries efficiently and collaborating with stakeholders to improve operational efficiency.

Created and optimized marketing content across blogs, social media, and campaigns to improve brand visibility and engagement. Produced 100+ content pieces and managed 25+ campaigns with consistent brand messaging. Collaborated with cross-functional teams, researched and improved assets using performance insights, and maintained on-time delivery while improving content reach.