Myra D. Sellers

Coordinated client communications, document requests, and time-sensitive deliverables while maintaining professional, organized documentation and trackers. Drafted and formatted reports, summaries, and newsletter-style content; managed workflows to ensure on-time completion across multiple priorities. Provided high-level administrative support aligned to accuracy, confidentiality, and a steady service-focused approach, supporting communications, reporting, and tracking systems so tasks and follow-ups did not fall through gaps.

Delivered items to customers’ designated locations within specified time windows, maintaining strict confidentiality standards. Matched customer name and address across onboard systems and package labels, scanned assigned packages, loaded them into the vehicle, and managed communications with senders/recipients to resolve delivery issues promptly. Ensured pickups were completed from designated locations and deliveries were executed accurately and on time.

Completed assignments independently with minimal supervision, including answering multi-line phone calls, taking messages, and transferring calls appropriately. Supported contract compliance for contracted providers, created/maintained/audited IPA (Independent Provider Agreement) contract records, and ensured compliance with state personnel policies, directives, standards, and procedures. Managed and updated information within the IPA tracking and contracts system (CATS2), processed incoming new and amended contracts prior to processing, and managed control and updates for 3,000+ contracts while coordinating between district and regulatory offices.