Shahzor Mujtaba

Supported technical operations and delivery planning across technology-led projects in a fast-moving environment. Coordinated internal teams and external stakeholders to align resources and delivery plans. Managed operational reporting, risk tracking, and issue resolution, supporting leaders with data analysis, planning insights, and structured delivery updates.

Coordinated delivery and implementation of digital solutions across multiple client portfolios, from requirements through live rollout. Worked across CRM systems, websites, and process automation tools, gaining hands-on experience with platform integrations and workflows behind client operations. Supported integration and configuration work connecting tools and systems, and built delivery processes and documentation to improve timelines, communication, and consistency.

Own B2B SaaS implementation, management, and integrations for warehouse management and logistics/operations software. Build and troubleshoot API integrations using REST/OAuth, manage data mapping, and set up reliable connections between client systems. Coordinate customer onboarding from sign-up through independent use, plan and support releases through UAT to deployment, configure support systems, and write documentation in Confluence to keep operations reliable. Diagnose and resolve live production issues and manage technical and non-technical stakeholder communication to keep delivery on track.