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I’m Nabitibwa Miria, an administrative and client-support professional based in Kampala, Uganda. I support executives and customers through organized scheduling, proactive follow-ups, accurate documentation, and clear, professional communication—always ensuring tasks move from request to resolution. I also enjoy building strong client relationships by onboarding users, handling inquiries through email/chat/phone, troubleshooting routine issues, and escalating complex cases when needed. With experience across customer care, virtual assistant support, and remote customer support roles, I’m confident using digital productivity tools to coordinate multiple priorities with discretion and reliability.…I’m Nabitibwa Miria, an administrative and client-support professional based in Kampala, Uganda. I support executives and customers through organized scheduling, proactive follow-ups, accurate documentation, and clear, professional communication—always ensuring tasks move from request to resolution. I also enjoy building strong client relationships by onboarding users, handling inquiries through email/chat/phone, troubleshooting routine issues, and escalating complex cases when needed. With experience across customer care, virtual assistant support, and remote customer support roles, I’m confident using digital productivity tools to coordinate multiple priorities with discretion and reliability.

Nabitibwa Miria

Content Producer, Presenter, Project Manager

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I’m Nabitibwa Miria, an administrative and client-support professional based in Kampala, Uganda. I support executives and customers through organized scheduling, proactive follow-ups, accurate documentation, and clear, professional communication—always ensuring tasks move from request to resolution. I also enjoy building strong client relationships by onboarding users, handling inquiries through email/chat/phone, troubleshooting routine issues, and escalating complex cases when needed. With experience across customer care, virtual assistant support, and remote customer support roles, I’m confident using digital productivity tools to coordinate multiple priorities with discretion and reliability.…I’m Nabitibwa Miria, an administrative and client-support professional based in Kampala, Uganda. I support executives and customers through organized scheduling, proactive follow-ups, accurate documentation, and clear, professional communication—always ensuring tasks move from request to resolution. I also enjoy building strong client relationships by onboarding users, handling inquiries through email/chat/phone, troubleshooting routine issues, and escalating complex cases when needed. With experience across customer care, virtual assistant support, and remote customer support roles, I’m confident using digital productivity tools to coordinate multiple priorities with discretion and reliability.

Available to hire

I’m Nabitibwa Miria, an administrative and client-support professional based in Kampala, Uganda. I support executives and customers through organized scheduling, proactive follow-ups, accurate documentation, and clear, professional communication—always ensuring tasks move from request to resolution.

I also enjoy building strong client relationships by onboarding users, handling inquiries through email/chat/phone, troubleshooting routine issues, and escalating complex cases when needed. With experience across customer care, virtual assistant support, and remote customer support roles, I’m confident using digital productivity tools to coordinate multiple priorities with discretion and reliability.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Onboarding & Conversion Customer Care Officer / Personal Assistant at Fortran House Technologies Limited

July 1, 2026 - Present

Provide Personal Assistant support to the Managing Director, including managing calendars, scheduling and reminders, follow-ups, documentation, and business correspondence. Coordinate client and internal communications to ensure requests and action items are followed through to completion. Prepare proposals, invoices, setup documents, reports, and other administrative materials with accuracy and confidentiality. Support clients through software onboarding, answer product questions, troubleshoot routine issues, and escalate complex cases when required. Maintain accurate customer records, track onboarding progress, and monitor outstanding follow-ups. Manage company social media by scheduling and publishing posts, monitoring engagement, and responding to comments and enquiries.

Virtual Assistant (Intern) at Her Glam

January 1, 2026 - Present

Handled 30–50+ customer enquiries daily across email, chat, and phone while maintaining clear, professional communication. Coordinated bookings, appointments, and customer follow-ups to help prevent scheduling conflicts. Maintained organized email communication and accurate client records using CRM tools. Prioritized multiple customer requests and ensured outstanding items were followed up promptly.

Remote Customer Support Specialist at Poly and Pixel Agency

October 1, 2024 - November 30, 2025

Managed customer communications and supported onboarding, documentation, and follow-up activities. Organized customer feedback and administrative records to support timely responses and issue resolution. Maintained professional written communication while coordinating multiple requests remotely.

Customer Service Representative (Intern) at Texol Energies

November 1, 2023 - November 30, 2024

Handled 30+ customer enquiries daily, achieving 80%+ first-contact resolution. Maintained accurate customer records and supported customers with digital payment and account-related issues. Explained processes clearly and escalated issues requiring additional support.