Tamara Shuvalova

Planned and coordinated group and individual travel projects from preparation through delivery. Developed and packaged travel programs (participated in creating around 20 regular tourism programs). Researched destinations and sourced hotels, restaurants, guides, transfers, and local partners. Prepared and updated information for travel products, client materials, and tour pages. Coordinated with partners from different countries and managed multiple deadlines remotely. Prepared reports, analyzed completed trips, and documented improvements for future programs using Excel, U-ON, and YouGile; also handled basic photo processing and visual preparation of materials for tour pages.

Created excursion programs for individual and group travelers based on timing, logistics, and client needs. Researched and booked hotels, transport, museums, cafes, and restaurants within budget and service requirements. Maintained and updated company website content, including prices and excursion programs. Coordinated guides and partners and managed operational details of programs.

Developed routes and tour programs including logistics, accommodation, and excursions. Prepared business correspondence, documentation, and reports, and coordinated hotels, museums, and restaurants. Worked with partners and travel agencies and supported sales of tourism products. Handled customer requests and complaints and helped train new employees.