Kelly Kyabega

Designed and operated scalable batch and Kubernetes/OpenShift environments, including European on-site work in Warsaw for Next Payments (leading European FinTech). Built and delivered a cloud-native website monitoring platform using FastAPI services on AKS, with PostgreSQL for persistent data and Redis-based queues for asynchronous monitoring workers and schedulers. Provisioned Azure infrastructure with modular Terraform (networking, Application Gateway with Kubernetes ingress, AKS, ACR, managed PostgreSQL, Redis, Key Vault, private connectivity, workload identity). Implemented CI/CD pipelines in Azure DevOps with testing, Trivy scanning, Docker builds, ACR publishing, Kubernetes deployments, and Terraform planning/approvals. Enhanced reliability and security through Kubernetes health probes, resource management, autoscaling, disruption controls, network policies, and secret management via Azure Key Vault; added observability using Prometheus/Grafana and Alertmanager along with Azure m

Resolved complex issues across Azure networking, compute, storage, identity, and app services, improving reliability of VNets, NSGs, UDRs, Private Endpoints, Load Balancers, and hybrid VPN/ExpressRoute. Strengthened customer security using DNS/private DNS, optimization of latency/throughput, and resilient storage strategies (LRS/GRS/ZRS), backups, replication, and reduced recovery/storage costs. Prevented downtime using Azure Monitor, Log Analytics, Network Watcher, and Application Insights. Automated operations with PowerShell, Python, and Bash to save 10+ hours per week and support faster CI/CD deployments. Built secure developer integrations using Azure SDKs, REST APIs, Managed Identity, and Azure AD. Provisioned scalable environments with Terraform/ARM templates and Azure CLI, and produced internal troubleshooting guides to reduce onboarding time.

Delivered high-touch customer support across multiple communication channels, resolving users’ software and hardware issues. Maintained accurate, up-to-date knowledge of customer products and services to provide consistent assistance. Managed time effectively and multitasked to meet response and resolution targets. Produced detailed documentation for common issues to improve team performance and consistency, and escalated unresolved technical cases to appropriate teams with follow-up until resolution.