Balázs V. Estergom
I’m a customer-focused professional and AI trainer who enjoys turning complex needs into clear, practical outcomes.
About
I’m a customer-focused professional and AI trainer who enjoys turning complex needs into clear, practical outcomes. I’ve supported clients across startups, international service teams, and enterprise environments by guiding them through product setup, troubleshooting, billing/payment issues, and next-step resolution.
I bring a strong mix of communication and process discipline—documenting interactions for future reference, using CRM systems effectively, and escalating when necessary to keep resolutions on track. Alongside my service background, I build knowledge and content through roles connected to AI training, content moderation, and customer care, and I’m motivated to keep improving experiences for both customers and teams.
- Joined October 2026
Skills· 3
Languages
- EnglishAdvanced
- GermanFluent
- HungarianFluent
Industry experience
- Professional Services
- Computers & Electronics
- Software & Internet
- Financial Services
- Government
- Telecommunications
- Other
Work experience· 16 roles
Leading a startup service desk project, coordinating customer support activities and service delivery. Focused on ensuring customer issues are handled reliably, with appropriate documentation and process adherence.
Leading a startup service desk project, ensuring timely support delivery and coordination of customer service activities within company processes.
Led a service desk project for a startup, representing customer service activities and ensuring customer interactions were handled effectively. Managed ongoing service operations with a process-oriented approach and coordinated customer support activities to meet company protocols.
Education
Certifications and awards
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