EGORO PATIENCE UGOCHINYEREDIGITAL MARKET

Researched and verified potential university, community, beauty, and partnership leads across major UK cities, recording sources and contact channels accurately. Organized research outputs in Google Sheets and Google Docs to help the founding team evaluate outreach and partnership opportunities. Worked independently from detailed briefs, providing clear progress updates and delivering organized findings within agreed timelines.

Managed high-volume customer interactions across frontline banking services with clear communication, active listening, and confidentiality. Handled cash operations including deposits, withdrawals, transfers, and till reconciliation while maintaining accuracy and compliance with operational controls. Built long-term retail and business customer relationships, identifying opportunities through needs-based product recommendations. Resolved objections and sensitive complaints calmly, escalating unresolved cases appropriately to protect retention and ensure proper follow-up. Completed customer onboarding and KYC documentation and maintained accurate records to support audit readiness and data security.