PN

Pradnya Nandkumar Yesade

Available to hire

I’m a motivated process professional with experience handling US-based operations, especially in customer-support workflows involving address corrections, order cancellations, and refunds.

About

I’m a motivated process professional with experience handling US-based operations, especially in customer-support workflows involving address corrections, order cancellations, and refunds. I focus on accuracy, speed, and keeping transactions compliant with the process standards, while ensuring customers feel supported throughout the resolution.

I’ve worked collaboratively with US-based teams and coordinated with internal stakeholders to resolve order-related issues efficiently. I enjoy managing details end-to-end, learning from feedback, and delivering high-quality outcomes while working as part of cross-functional teams.

  • Joined October 2026

Industry experience

  • Professional Services
  • Software & Internet

Work experience

Process Associate (US Process) · InfosysFeb 2025 – Jul 2025 · 6 mos

Handled address corrections, order cancellations, and refunds for the Staples US process. Collaborated with US-based teams to ensure smooth day-to-day operations and customer satisfaction. Coordinated with internal teams to resolve order issues efficiently and maintain process accuracy throughout the workflow.

Education

Bachelor of Computer Applications (BCA) · Shivaji University, Kolhapur2022 – 2026
12th (HSC) · Jagruti College, Gadhinglaj2019 – 2026
10th (SSC) · Savitibai Phule High School, Karamali2017 – 2026

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