JANINE T. GREGORIO

Provided administrative and e-commerce support to a team of 20 by managing shared calendars, preparing meeting agendas, and distributing action items within two hours after meetings. Maintained a HubSpot contact database (500+ contacts) with weekly audits to ensure high accuracy. Produced 30+ Canva-based ecommerce graphics per month and supported store performance through product updates (titles, pricing, descriptions, images). Managed inventory monitoring, shipment tracking, and refund/exchange processing via spreadsheets; responded to inbound buyer inquiries through email/live chat/marketplace messaging; supported promotions, discount codes, and competitor research.

Supported US-based executives across 3 time zones (EST, GMT, AEST) by managing calendars and scheduling weekly meetings (40+ per week) with zero conflicts. Maintained Inbox Zero for 3 executive accounts by triaging 200+ daily emails, drafting replies, flagging urgent items, and coordinating follow-ups. Built and maintained SOPs for 12 recurring processes, improving onboarding speed by 60%. Coordinated domestic and international travel for the CEO (15+ trips) with itinerary management and error-free bookings; also supported e-commerce tasks including Pinterest pin inventory and Wix site/product listing updates.