Eric Giddings

Worked with product managers, frontend engineers, and QA to translate dealer requirements into testable customer interaction paths. Designed reusable API integration checks for lead submission, appointment requests, and CRM handoffs to catch contract changes early. Built AI workflow design prototypes for dealership FAQs, service options, and lead-detail collection. Developed JavaScript-based test utilities for browser forms and client-side validation, reducing repetitive regression by ~30% on frequently changed journeys. Created structured conversational flow test scenarios (missing details, unclear requests, invalid contact info, and recovery after failed external requests). Partnered on UX/UI improvements for lead forms and service-selection flows, identifying confusing labels and unnecessary steps pre-release. Added automated checks for REST responses, required fields, and webhook outcomes to improve lead capture and scheduling reliability.

Coordinated test automation across QA, application engineering, and product stakeholders for customer-facing airline booking and passenger-service changes, aligning on clear acceptance criteria. Implemented API-level validation for reservation-related service interactions to catch response-schema and error-handling regressions earlier than browser-only tests. Built end-to-end scenarios for search through passenger-detail entry and confirmation, identifying friction in multi-step journeys. Used JavaScript/browser automation utilities to validate dynamic forms and asynchronous UI updates, reducing manual regression ~25% on selected release paths. Mapped complex workflow branches into maintainable test cases including missing details, expired sessions, failed dependencies, and recoverable validation errors. Evaluated conversational support concepts for travel FAQs with attention to escalation and avoiding misleading guidance when operational data was unavailable.

Built and maintained automated regression coverage for operational and customer-facing applications across recurring release cycles. Developed JavaScript-based test utilities for web forms and service responses, cutting repeated manual verification ~20% on selected workflows. Mapped multi-step interactions into deterministic scenarios covering validation failures, session interruptions, and recovery when downstream services returned errors. Verified API request/response contracts to improve consistency of integration testing across systems with different release schedules. Investigated recurring production defects using logs and reproducible test data, reducing repeats in areas covered by new checks. Partnered with business stakeholders to convert operational requirements into acceptance criteria executable via automated tests. Applied a customer-journey perspective in test reviews to validate task completion rather than isolated control behavior.