Ian Ernest Clay
I’m Ernie Clay, an experienced hospitality and customer service leader with nearly two decades managing in fast-paced venues and teams.
About
I’m Ernie Clay, an experienced hospitality and customer service leader with nearly two decades managing in fast-paced venues and teams. For the last four years I’ve worked as a Customer Service Operations Manager, where I supported and coached advisors, improved quality through audits and feedback, and helped drive consistent, fair customer outcomes.
As of 2025, I’m also building a successful self-employed events career as a very popular Event Host, Planner and quiz provider. I host 20+ events each week with my team, run themed events and fundraisers, DJ parties, and make regular appearances on NUFC TV—bringing energy, humour, and professionalism to everything I do.
- 22 years' experience
- Joined October 2026
Skills· 4
Industry experience
- Travel & Hospitality
- Media & Entertainment
- Financial Services
- Professional Services
- Retail
Work experience· 10 roles
Host and organise themed events, fundraisers, quiz events and party DJ sets. With a team, host 20+ events per week, including event planning, guest engagement and on-the-day delivery. Maintain a strong online presence with social media reach exceeding 33K views in 2025, and host/organise content for a regular television slot on NUFC TV.
Self-employed event hosting and planning, including themed events, fundraisers, party DJ work, and regular television appearances on NUFC TV. Along with a team, hosts 20+ events per week and supports event operations, guest experience, and end-to-end event organisation.
Managed and drove performance of customer service advisors to ensure an effective front-line service, meeting departmental goals and adhering to Treating Customers Fairly principles. Conducted regular quality audits, delivered coaching and feedback, identified development needs, supported individuals with performance action plans, and acted as a referral/escalation point. Managed on and offline activity within budget allowance while maintaining exceptional customer service and a leading-by-example approach.
Education
Certifications and awards· 22
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