Ogunlade Funmilayo

Managed cross-platform content plans for Instagram, Facebook, X and WhatsApp Business, building a consistent publishing rhythm and stronger brand alignment. Used performance metrics (reach, engagement, follower growth and interaction trends) to guide content optimization priorities. Produced branded visuals and short-form video assets using Canva and CapCut, and supported visibility campaigns via Meta Business Suite. Handled audience comments and direct messages promptly and in a brand-consistent tone.

Resolved customer enquiries, complaints and support requests across phone, email and chat while maintaining courteous, solutions-focused communication. Provided product guidance, troubleshooting and technical support to help customers take accurate next steps without unnecessary escalation. Captured customer interactions and feedback to support continuity and informed follow-ups when issues required internal collaboration. Supported content creative design and editing for the organization when needed.

Coordinated executive schedules, appointments and correspondence to support timely day-to-day operations. Improved meeting follow-through by preparing agendas, recording minutes and tracking action items after meetings. Maintained confidential records and supported document filing and retrieval for operational continuity. Coordinated travel logistics including flights, accommodation and itineraries, communicating with clients, vendors and stakeholders as needed. Assisted media projects through administrative coordination and helped address routine office operational issues.