DIVYA D

Designed interactive Tableau dashboards for a healthcare payer client, translating claims and eligibility datasets for non-technical operations stakeholders. Built Power BI KPI reports using DAX measures and Power Query transformations to present member and utilization metrics in a decision-ready format. Partnered with project leads to define key metrics and visualization requirements, documenting standards in Confluence. Implemented SQL validation scripts and reconciliation reports to confirm dashboard accuracy, improving data accuracy by 20% across recurring reporting. Maintained HIPAA-aware reporting practices with governance controls and access documentation for sensitive member data. Automated recurring report refreshes using Python and Pandas to reduce manual preparation effort for the reporting team.

Delivered Looker and Tableau dashboards for a healthcare provider client, converting encounter and scheduling extracts into operational views. Gathered visualization requirements from clinical operations stakeholders and mapped reporting needs to metric definitions and dashboard layouts. Validated dashboard outputs against source extracts using SQL, producing reconciliation summaries to confirm accuracy before release. Standardized metric definitions across 12 recurring reports, improving consistency for operational reviews. Documented HIPAA-related privacy handling steps for protected health information and coordinated delivery and review cycles via JIRA and Confluence.

Developed Tableau dashboards for managed care operations, visualizing Medicaid and Medicare member, claims, and provider metrics for non-technical business users. Reconciled claims and eligibility feeds using SQL and Excel and produced validation reports confirming dashboard figures matched source systems. Analyzed claims denial trends across provider groups using SQL and Tableau, identified authorization-related rejection spikes, and created exception summaries that informed workflow improvements. Tracked utilization and denial KPIs across 5 operational teams and consolidated reporting into a single dashboard view for care management review. Applied HIPAA-aware handling with documented access and distribution controls for recurring deliverables. Performed root-cause analysis on reporting discrepancies and resolved data quality exceptions to improve trust in dashboards.