Jiatao Li

Supported daily centre setup and operations by preparing classroom materials, student files, and learning resources before sessions. Processed high volumes of student worksheets by level and by classwork versus homework, including marking status and filing requirements. Checked attendance information using Excel and supported check-in processes using tablet systems. Provided reception support to parents and students, resolving routine enquiries and escalating complex issues to the Centre Manager as needed. Prioritised daily tasks independently and acted as delegated Team Leader during occasional manager absences, coordinating routine decisions and colleague handovers.

Performed cleaning and general support duties across assigned Cork locations, including sports facilities and Marymount. Worked as a Kitchen Porter at Marymount, supporting kitchen operations and following hygiene and safety procedures. Completed assigned tasks efficiently while adapting to different site procedures and team requirements.

Extracted requested datasets using SQL, cleaned and prepared data in Python, and delivered structured Excel files to requesting departments. Accessed customer data and exported CRM tables to support business requests, including routine customer data entry and record updates. Validated and reconciled datasets in Excel by checking matching records, completeness, and discrepancies before handover. Monitored KPIs and automated alerts on an internal business dashboard, investigating unusual metric movements and reporting findings to relevant departments. Prepared customer datasets for promotional coupon A/B tests and supported monitoring of experiment results; supported Double 11 RFM-based customer segmentation by preparing group data for operations teams. Also participated in what-if analysis and Solver modeling to evaluate advertising budget allocation scenarios across internal channels.