Cathy Marie A. Tampus
I'm Cathy Marie A. Tampus, a dedicated and empathetic customer service professional with more than 3 years of experience supporting diverse customers and helping them get the answers they need.
About
I’m Cathy Marie A. Tampus, a dedicated and empathetic customer service professional with more than 3 years of experience supporting diverse customers and helping them get the answers they need. I’m known for building strong relationships, resolving concerns efficiently, and delivering a positive customer experience through clear, friendly communication.
I’ve handled customer inquiries across phone and online channels, provided accurate information, reviewed accounts when needed, and supported marketing efforts to promote products, services, and brands. With a strong service mindset and practical problem-solving skills, I aim to keep customers supported and confident from start to finish.
- 3 years' experience
- Joined October 2026
Skills· 2
Languages
- EnglishAdvanced
Industry experience
- Education
- Professional Services
- Healthcare
- Media & Entertainment
- Retail
- Travel & Hospitality
More experts in Cebu City, Philippines
Work experience
Handled customer inquiries through phone, email, and other communication channels; listened to concerns and provided appropriate responses. Provided accurate and relevant information about products and services, including billing and technical support. Reviewed customer accounts and made changes when necessary, ensuring a smooth customer experience.
Delivered customer support and assistance to clients by responding to inquiries, providing relevant information, and helping resolve service concerns. Maintained a professional and empathetic approach to ensure customer satisfaction.
Provided customer support and managed service-related tasks while supporting marketing and communications activities for event and services initiatives. Assisted in promoting offerings, responding to client needs, and contributing to customer-focused service delivery.
Education
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