Adi Tobechi Ann

Provided basic IT and user support for workplace technology needs. Assisted with email administration and service desk activities, supporting ticket handling while following SLA guidelines. Helped users troubleshoot and resolve common issues, and documented problems to support timely resolution. Collaborated with team members to deliver user-focused support and participated in Google Workspace Essentials training, using Google Meet features such as screen sharing and breakout rooms during sessions.

Provided basic IT and user support for workplace technology needs, including assisting with email administration and service desk activities. Supported ticket handling while following SLA guidelines and helped users troubleshoot common issues. Documented problems and supported timely resolution, collaborating with team members to deliver user-focused assistance. Participated in Google Workspace Essentials training and facilitated sessions for other interns using Google Meet features such as screen sharing and breakout rooms.

Supported sales growth through product recommendations and daily sales activities. Monitored inventory levels and tracked NPS scores to assess customer satisfaction and identify needs. Maintained positive relationships with existing customers and retained 80% of at-risk customers. Ensured MRR and ARR remained aligned with targets while working to improve engagement and reduce churn.